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Is your organisation looking to evaluate the CRM solution in the next 12 months? Yes No
If yes, why is your organisation looking to evaluate your CRM solution? The current CRM system lacks necessary features and functionalities Integration issues with other critical business systems High total cost of ownership and poor return on investment Desire for better mobile access and remote usability Not looking to evaluate CRM solution in the next 12 months
What is your role in the decision-making process for your organisation’s CRM solution? The primary decision-maker Part of the decision-making team Recommending to the primary decision-maker Involved in testing/evaluation the solution Not involved in any decision making
What is the allocated budget for implementation of a new CRM solution? Less than USD 5,000 USD 5,000 – USD 12,000 USD 12,000 – USD 18,000 USD 18,000 – USD 25,000 Greater than USD 25,000
What CRM solution(s) does your organisation currently use?
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