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Select Employees*1 - 5 employees6 - 30 employees31 - 200 employees201 - 500 employees501 - 2000 employees2000+ employees

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Is your organisation looking to evaluate the CRM solution in the next 12 months?
Yes
No

If yes, why is your organisation looking to evaluate your CRM solution?
The current CRM system lacks necessary features and functionalities
Integration issues with other critical business systems
High total cost of ownership and poor return on investment
Desire for better mobile access and remote usability
Not looking to evaluate CRM solution in the next 12 months

What is your role in the decision-making process for your organisation’s CRM solution?
The primary decision-maker
Part of the decision-making team
Recommending to the primary decision-maker
Involved in testing/evaluation the solution
Not involved in any decision making

What is the allocated budget for implementation of a new CRM solution?
Less than USD 5,000
USD 5,000 – USD 12,000
USD 12,000 – USD 18,000
USD 18,000 – USD 25,000
Greater than USD 25,000

What CRM solution(s) does your organisation currently use?

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